Refund policy

Return and Refund Policy

Our 30-Day Guarantee

We want you to actually use it before you decide. Try your KnotAway product at home for up to 30 days from the day it arrives. If it isn't right for you, contact us within those 30 days and we'll arrange a refund.

You don't need to leave it unopened or unused. Taking it out of the box and using it properly is the whole point of the trial, and we'll never refuse a refund because you did.

How to start a return

Email hi@knotaway.com.au with your order number and a short note on what didn't suit. We reply within one business day with return instructions and the return address.

Please don't send anything back before you hear from us, as returns without instructions can go missing.

What to send back

The item, its original packaging where you still have it, and any accessories or attachments it came with. Normal use is expected. An item that comes back damaged beyond normal use, modified, or missing parts may be refunded in part rather than in full.

Return postage

If the item simply wasn't right for you, return postage is yours.

If it arrived faulty, damaged or incorrect, we cover return postage and you choose a replacement or a full refund. Email us a photo with your order number and we'll organise it straight away. In most cases you won't need to send a damaged item back at all.

Exceptions and non-returnable items

Gift cards cannot be returned or refunded.

Items bought as final sale or clearance are not covered by change of mind returns. These are marked clearly on the product page before you buy.

Nothing in this section applies to faulty goods. If an item is faulty, not as described, or doesn't do what we said it would, your rights under the Australian Consumer Law apply regardless of how long you've had it, whether you've used it, or what it cost.

Not sure where your item sits? Email hi@knotaway.com.au and we'll tell you straight.

Exchanges

The quickest way to get the item you want is to return the one you have and place a new order. You don't need to wait for the refund to land before ordering.

If you'd rather we swapped it directly, email us and we'll sort it, though it will take a little longer.

Refunds

We'll email you once your return arrives and let you know whether the refund has been approved. Approved refunds go back to your original payment method within 5 business days. Your bank can take a few days longer to post it.

Original delivery was free, so there's nothing deducted for postage.

If 10 business days have passed since we approved your return and you still haven't seen it, email hi@knotaway.com.au and we'll chase it.

Orders that haven't shipped yet

Changed your mind before it's left us? Email as soon as you can. If your order hasn't been packed we'll cancel or change it on the spot, and there's no cost to you.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. Our 30-Day Guarantee sits on top of them, not instead of them.

Contact

hi@knotaway.com.au

KnotAway

241 Adelaide Street
Level 1 Suite 1105
Brisbane QLD 4000

ABN: 87353698644