Frequently asked questions

Shipping is free right across Australia on every order, with no minimum spend.

We dispatch within 1 to 2 business days, and Australia Post usually takes 6 to 9 business days from there. Regional and remote addresses can take a little longer. You'll get a tracking number by email as soon as your parcel is on its way.

Yes. A shipping confirmation email with your tracking number goes out the moment your order leaves the warehouse. If it hasn't landed, check your junk folder first, then get in touch and we'll resend it.

Australia Post occasionally holds a parcel longer than it should. If yours hasn't moved for a week, email us with your order number and we'll chase it up from our end.

Not at the moment. We ship within Australia only.

Add what you want to the cart, head to checkout and follow the prompts. A confirmation email follows straight away. If it doesn't arrive, check junk mail, then contact us.

Yes. Checkout is encrypted and payments run through trusted providers. We never see or store your full card number.

All major cards, plus Apple Pay, Google Pay, Shop Pay and PayPal, whichever is easiest for you.

Get in touch as soon as you can with your order number. If it hasn't shipped we'll sort it out. Once it's with Australia Post we can't recall it, but your 30-day guarantee still applies.

Yes. Every price on the site is in AUD, and there are no surprise charges at checkout.

The DeepEase Neck & Shoulder Massager sits over your shoulders and works into tight spots with eight bi-directional nodes and warmth. The ComfortHeat Foot & Calf Massager wraps your feet and calves in gentle warmth and pressure. The ComfortStretch Lower Back Support is a firm arch you lie back over on the floor to open out your lower back. They each cover a different area, which is why the sets pair them up.

Start with whatever bothers you most at the end of the day. Desk workers usually reach for the neck massager first. If you're on your feet all day it's the foot and calf massager. If sitting is what stiffens you up, the lower back support is the one.

The neck and foot massagers both have gentle warmth you can switch on or leave off. It's a comfortable warmth, not a heat pack. The lower back support has no power or heat at all.

The neck and foot massagers run off mains power with the cord supplied. The lower back support needs nothing at all.

Around ten to fifteen minutes at a time is plenty, and you can use them once or twice a day. Start on the lowest setting the first few times and build from there.

If you're pregnant, have a pacemaker or another implanted device, have circulation problems, or you're recovering from an injury or surgery, check with your doctor before using them. These are general wellness devices, not medical treatment, and they are not intended to diagnose, treat, cure or prevent any disease.

Unplug first, then wipe the covers down with a slightly damp cloth and let them air dry. Don't put any part of them in the washing machine or submerge them in water.

Anywhere dry and out of direct sun. The lower back support slides under a bed or couch, and the foot massager tucks away under a desk.

You've got 30 days from the day it arrives. If it isn't for you, send it back in its original packaging and we'll refund you in full.

Email us at hi@knotaway.com.au with your order number and we'll send you the return details.

As soon as your return is on its way back to us. Your bank usually takes a few business days to show it.

Send us a photo with your order number and we'll replace it or refund you. You won't be out of pocket.

We're an Australian business, based in Brisbane, making simple at-home devices for people who finish the day stiff and sore from sitting, standing or carrying things around. Free delivery Australia-wide and a 30-day guarantee on everything we sell.

Email hi@knotaway.com.au and a real person will reply, usually within one business day. Include your order number if your question is about an order.

Our head office is in Brisbane. It's for correspondence only, so we can't accept walk-in returns or collections.